Transcend incident

Multi tenant Sombra is unresponsive and returning 5xx status

Critical Resolved View vendor source →

Transcend experienced a critical incident on January 8, 2024 affecting Multi-Tenant Sombra - EU, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Jan 08, 2024, 11:04 PM UTC
Resolved
Jan 09, 2024, 12:28 AM UTC
Duration
1h 24m
Detected by Pingoru
Jan 08, 2024, 11:04 PM UTC

Affected components

Multi-Tenant Sombra - EU

Update timeline

  1. identified Jan 09, 2024, 12:12 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jan 09, 2024, 12:12 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jan 09, 2024, 12:28 AM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Jan 09, 2024, 12:28 AM UTC

    This incident has been resolved.