Transcend incident

Database performance degradation

Major Resolved View vendor source →

Transcend experienced a major incident on January 9, 2024 affecting Admin Dashboard - EU and Backend API - EU, lasting 2h 40m. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2024, 10:20 PM UTC
Resolved
Jan 10, 2024, 01:00 AM UTC
Duration
2h 40m
Detected by Pingoru
Jan 09, 2024, 10:20 PM UTC

Affected components

Admin Dashboard - EUBackend API - EU

Update timeline

  1. monitoring Jan 09, 2024, 11:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  2. monitoring Jan 09, 2024, 11:21 PM UTC

    We are continuing to monitor for any further issues.

  3. identified Jan 09, 2024, 11:40 PM UTC

    Our previous fix did not resolve the issue. Admin Dashboard and Backend API continues to return 5xx errors, and we have escalated the incident to "Partial Outage".

  4. monitoring Jan 10, 2024, 12:44 AM UTC

    We have applied a fix that we believe will restore functionality fully, and are continuing to monitor errors.

  5. resolved Jan 10, 2024, 01:00 AM UTC

    This incident has been resolved.