Transcend experienced a minor incident on June 27, 2024 affecting Admin Dashboard - EU and Backend API - EU and 1 more component, lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
Admin Dashboard - EUBackend API - EUMulti-Tenant Sombra - EUprivacy.transcend.io
Update timeline
- identified Jun 27, 2024, 09:49 PM UTC
Email sending to data subjects is currently not working. This prevents new DSRs from being submitted from the Privacy Center or from the Admin Dashboard for select customers who are not self-hosting Sombra.
- identified Jun 27, 2024, 09:49 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 27, 2024, 10:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 27, 2024, 10:13 PM UTC
This incident has been resolved.