Transcend incident

Increased Latency in EU-Hosted Region

Minor Resolved View vendor source →

Transcend experienced a minor incident on April 4, 2025 affecting Admin Dashboard - EU and Backend API - EU and 1 more component, lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2025, 08:11 PM UTC
Resolved
Apr 04, 2025, 09:53 PM UTC
Duration
1h 41m
Detected by Pingoru
Apr 04, 2025, 08:11 PM UTC

Affected components

Admin Dashboard - EUBackend API - EUMulti-Tenant Sombra - EU

Update timeline

  1. investigating Apr 04, 2025, 07:24 PM UTC

    We are currently investigating this issue.

  2. identified Apr 04, 2025, 08:11 PM UTC

    Our systems in the EU are under increased load and we are scaling up to meet demand.

  3. monitoring Apr 04, 2025, 08:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 04, 2025, 09:53 PM UTC

    This issue has been resolved, with latency returning to normal levels since 1:28 PM PDT.