Trainual had 19 outages in the last 2 years totaling 95h 52m of downtime — averaging 0.8 incidents per month.
There were 19 Trainual outages since February 7, 2025 totaling 95h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.
We're investigating an issue causing slower load times and intermittent errors in Trainual. Background processing — including notifications, emails, reports, and imports — is also delayed.
This incident has been resolved.
We're currently investigating reports of degraded API performance. Some users may experience slower-than-usual response times and intermittent errors or timeouts.
API performance has stabilized and error rates and latency have returned to normal levels. We're continuing to monitor to ensure the issue is fully resolved.
This incident has been resolved.
We are currently investigating reports of the screen record being unavailable. We will update when we have a timeline for the fix.
We have identified the root cause of the issue as a breaking change introduced by an upstream provider's API. We are currently awaiting a fix from the provider, which is expected to be released later today.
The upstream provider has released a fix for the API issue, and service has been restored. We have verified that affected functionality is operating normally and are resolving this incident.
We’re investigating an issue causing AI-generated responses to occasionally return inaccurate or unrelated information. A fix is currently being rolled out, and we are monitoring progress.
We have addressed the core issue and are discussing additional measures to ensure long term reliability.
We are currently investigating an issue where embedded PDFs are not rendering as expected. Affected users may see the application homepage displayed in place of the PDF preview. Our team is actively working on a fix.
This incident has been resolved.
We are investigating an issue that may cause the service to be unavailable for some customers.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently investigating the issue.
Functionality has been restored. We are continuing to monitor.
This incident has been resolved.
We are currently experiencing full outage on Trainual due to an outage with one of our 3rd party provider. We are closely monitoring the provider's status.
This incident has been resolved.
We had intermittent issues with accessing the site from 10:45am to 11:30am MST on 04/09/2025 due to one of our third party service having latency issues.
We are investigating an issue with increased latency and delayed background processing.
This incident has been resolved.
We are currently investigating complaints of content being unavailable on the mobile app.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are investigating reports of issues creating content. We apologize for any inconvenience!
We have identified that the issue with content creation is caused by an incident with our hosting provider. We are continuing to monitor the situation and will update once functionality has been restored.
We’re currently experiencing an issue that may prevent content from appearing correctly in “edit” mode. You can verify if this is related by checking whether the content still displays in “view” mode. If the content appears in view mode but seems missing or uneditable in edit mode, it’s best to avoid making changes for now. Drafts and unpublished content may be temporarily inaccessible, but no data loss is expected. We’ll share updates here as soon as the issue is resolved. Thank you for your patience!
This incident has been resolved.
We are currently investigating reports of intermittent errors when using the Trainual website.
This incident has been resolved.
A recent change has rendered our site temporarily unavailable.
We are reverting the change. We are expecting functionality to resume in a few minutes.
This incident has been resolved.
We’re currently experiencing an issue with Trainual U access. Both new and existing users are unable to access Trainual U at the moment. Our team is actively investigating and working to resolve the problem as quickly as possible.
This incident has been resolved.
Some background processing is slightly delayed. We are currently investigating this issue.
This incident has been resolved.
We are currently investigating reports of delayed email delivery. Some users may experience slower than usual receipt of emails. Our team is actively working to identify and resolve the issue.
This incident has been resolved.
There was a partial outage in subject visibility for some users beginning at 11:30am MST. This was resolved at 12:45pm MST.