Trainual Outage History
Trainual is up right nowPingoru has recorded 48 incidents for Trainual: 9 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 4 of 720 (1%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 53 of 720 (7%) |
| July 2026 | 1 | 2 of 744 (0%) |
| August 2026 | 1 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 511 (0%) |
Incidents, newest first
Minor August 24, 2026 Degraded performance 22m Web Application
Started Aug 24, 2026, 04:54 PM UTC· resolved Aug 24, 2026, 05:17 PM UTC
- investigating Aug 24, 2026, 04:54 PM UTC
We're investigating an issue causing slower load times and intermittent errors in Trainual. Background processing — including notifications, emails, reports, and imports — is also delayed.
- resolved Aug 24, 2026, 05:17 PM UTC
This incident has been resolved.
Minor July 23, 2026 Elevated API errors and latency 2h 10m API
Started Jul 23, 2026, 02:34 PM UTC· resolved Jul 23, 2026, 04:44 PM UTC
- investigating Jul 23, 2026, 02:34 PM UTC
We're currently investigating reports of degraded API performance. Some users may experience slower-than-usual response times and intermittent errors or timeouts.
- monitoring Jul 23, 2026, 03:29 PM UTC
API performance has stabilized and error rates and latency have returned to normal levels. We're continuing to monitor to ensure the issue is fully resolved.
- resolved Jul 23, 2026, 04:44 PM UTC
This incident has been resolved.
Minor June 22, 2026 Screen recorder unavailable 2d 4h Web Application
Started Jun 22, 2026, 07:30 PM UTC· resolved Jun 25, 2026, 12:20 AM UTC
- investigating Jun 22, 2026, 07:30 PM UTC
We are currently investigating reports of the screen record being unavailable. We will update when we have a timeline for the fix.
- identified Jun 24, 2026, 06:22 PM UTC
We have identified the root cause of the issue as a breaking change introduced by an upstream provider's API. We are currently awaiting a fix from the provider, which is expected to be released later today.
- resolved Jun 25, 2026, 12:20 AM UTC
The upstream provider has released a fix for the API issue, and service has been restored. We have verified that affected functionality is operating normally and are resolving this incident.
Minor April 17, 2026 Degraded AI Performance 1h 8m Web Application
Started Apr 17, 2026, 11:56 PM UTC· resolved Apr 18, 2026, 01:04 AM UTC
- investigating Apr 17, 2026, 11:56 PM UTC
We’re investigating an issue causing AI-generated responses to occasionally return inaccurate or unrelated information. A fix is currently being rolled out, and we are monitoring progress.
- resolved Apr 18, 2026, 01:04 AM UTC
We have addressed the core issue and are discussing additional measures to ensure long term reliability.
Major April 6, 2026 Issue with Embedded PDF Previews 2h 58m Web Application
Started Apr 06, 2026, 04:08 PM UTC· resolved Apr 06, 2026, 07:07 PM UTC
- investigating Apr 06, 2026, 04:08 PM UTC
We are currently investigating an issue where embedded PDFs are not rendering as expected. Affected users may see the application homepage displayed in place of the PDF preview. Our team is actively working on a fix.
- resolved Apr 06, 2026, 07:07 PM UTC
This incident has been resolved.
Minor February 23, 2026 Service partially unavailable 3h 12m Web Application
Started Feb 23, 2026, 05:14 PM UTC· resolved Feb 23, 2026, 08:26 PM UTC
- investigating Feb 23, 2026, 05:14 PM UTC
We are investigating an issue that may cause the service to be unavailable for some customers.
- investigating Feb 23, 2026, 05:51 PM UTC
We are continuing to investigate this issue.
- resolved Feb 23, 2026, 08:26 PM UTC
This incident has been resolved.
Critical February 20, 2026 Web Application is down 20m Web Application
Started Feb 20, 2026, 03:22 PM UTC· resolved Feb 20, 2026, 03:43 PM UTC
- investigating Feb 20, 2026, 03:22 PM UTC
We are currently investigating the issue.
- monitoring Feb 20, 2026, 03:42 PM UTC
Functionality has been restored. We are continuing to monitor.
- resolved Feb 20, 2026, 03:43 PM UTC
This incident has been resolved.
Notice November 18, 2025 Full Outage - Network issues 48m Web Application
Started Nov 18, 2025, 01:52 PM UTC· resolved Nov 18, 2025, 02:40 PM UTC
- investigating Nov 18, 2025, 01:52 PM UTC
We are currently experiencing full outage on Trainual due to an outage with one of our 3rd party provider. We are closely monitoring the provider's status.
- resolved Nov 18, 2025, 02:40 PM UTC
This incident has been resolved.
Notice September 4, 2025 Intermittent issues with access 45m
Started Sep 04, 2025, 05:45 PM UTC· resolved Sep 04, 2025, 06:30 PM UTC
- resolved Sep 05, 2025, 06:44 PM UTC
We had intermittent issues with accessing the site from 10:45am to 11:30am MST on 04/09/2025 due to one of our third party service having latency issues.
Minor August 27, 2025 Increased latency 42m Web Application
Started Aug 27, 2025, 08:02 PM UTC· resolved Aug 27, 2025, 08:44 PM UTC
- investigating Aug 27, 2025, 08:02 PM UTC
We are investigating an issue with increased latency and delayed background processing.
- resolved Aug 27, 2025, 08:44 PM UTC
This incident has been resolved.
Minor July 23, 2025 Some content unavailable on mobile app 19h 21m
Started Jul 23, 2025, 11:20 PM UTC· resolved Jul 24, 2025, 06:41 PM UTC
- investigating Jul 23, 2025, 11:20 PM UTC
We are currently investigating complaints of content being unavailable on the mobile app.
- resolved Jul 24, 2025, 06:41 PM UTC
This incident has been resolved.
Minor June 26, 2025 Increased Latency 1h 58m Web Application
Started Jun 26, 2025, 03:33 PM UTC· resolved Jun 26, 2025, 05:32 PM UTC
- investigating Jun 26, 2025, 03:33 PM UTC
We are currently investigating this issue.
- resolved Jun 26, 2025, 05:32 PM UTC
This incident has been resolved.
Minor June 12, 2025 Intermittent issues with content creation 2h 51m Web Application
Started Jun 12, 2025, 06:01 PM UTC· resolved Jun 12, 2025, 08:52 PM UTC
- investigating Jun 12, 2025, 06:01 PM UTC
We are investigating reports of issues creating content. We apologize for any inconvenience!
- monitoring Jun 12, 2025, 06:20 PM UTC
We have identified that the issue with content creation is caused by an incident with our hosting provider. We are continuing to monitor the situation and will update once functionality has been restored.
- monitoring Jun 12, 2025, 08:13 PM UTC
We’re currently experiencing an issue that may prevent content from appearing correctly in “edit” mode. You can verify if this is related by checking whether the content still displays in “view” mode. If the content appears in view mode but seems missing or uneditable in edit mode, it’s best to avoid making changes for now. Drafts and unpublished content may be temporarily inaccessible, but no data loss is expected. We’ll share updates here as soon as the issue is resolved. Thank you for your patience!
- resolved Jun 12, 2025, 08:52 PM UTC
This incident has been resolved.
Minor June 11, 2025 Intermittent errors when using the web service 15m Web Application
Started Jun 11, 2025, 11:11 PM UTC· resolved Jun 11, 2025, 11:27 PM UTC
- investigating Jun 11, 2025, 11:11 PM UTC
We are currently investigating reports of intermittent errors when using the Trainual website.
- resolved Jun 11, 2025, 11:27 PM UTC
This incident has been resolved.
Critical April 9, 2025 Site temporarily unavailable 4m Web Application
Started Apr 09, 2025, 06:32 PM UTC· resolved Apr 09, 2025, 06:36 PM UTC
- investigating Apr 09, 2025, 06:32 PM UTC
A recent change has rendered our site temporarily unavailable.
- identified Apr 09, 2025, 06:32 PM UTC
We are reverting the change. We are expecting functionality to resume in a few minutes.
- resolved Apr 09, 2025, 06:36 PM UTC
This incident has been resolved.
Notice April 8, 2025 Trainual U access issue 4h 56m Web Application
Started Apr 08, 2025, 06:14 PM UTC· resolved Apr 08, 2025, 11:10 PM UTC
- investigating Apr 08, 2025, 06:14 PM UTC
We’re currently experiencing an issue with Trainual U access. Both new and existing users are unable to access Trainual U at the moment. Our team is actively investigating and working to resolve the problem as quickly as possible.
- resolved Apr 08, 2025, 11:10 PM UTC
This incident has been resolved.
Minor April 7, 2025 Delayed background processing 29m Web Application
Started Apr 07, 2025, 07:23 PM UTC· resolved Apr 07, 2025, 07:52 PM UTC
- investigating Apr 07, 2025, 07:23 PM UTC
Some background processing is slightly delayed. We are currently investigating this issue.
- resolved Apr 07, 2025, 07:52 PM UTC
This incident has been resolved.
Minor April 1, 2025 Email Delivery Delays 1h 21m Web Application
Started Apr 01, 2025, 04:57 PM UTC· resolved Apr 01, 2025, 06:18 PM UTC
- investigating Apr 01, 2025, 04:57 PM UTC
We are currently investigating reports of delayed email delivery. Some users may experience slower than usual receipt of emails. Our team is actively working to identify and resolve the issue.
- resolved Apr 01, 2025, 06:18 PM UTC
This incident has been resolved.
Notice February 7, 2025 Some users unable to access assigned subjects 1h 15m
Started Feb 07, 2025, 06:30 PM UTC· resolved Feb 07, 2025, 07:45 PM UTC
- resolved Feb 07, 2025, 08:04 PM UTC
There was a partial outage in subject visibility for some users beginning at 11:30am MST. This was resolved at 12:45pm MST.