Trainual Outage History

Trainual is up right now

Trainual had 20 outages in the last 2 years totaling 97h 31m of downtime — averaging 0.8 incidents per month.

There were 20 Trainual outages since August 23, 2024 totaling 97h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.trainual.com

Minor July 23, 2026

Elevated API errors and latency

Detected by Pingoru
Jul 23, 2026, 02:34 PM UTC
Resolved
Jul 23, 2026, 04:44 PM UTC
Duration
2h 10m
Affected: API
Timeline · 3 updates
  1. investigating Jul 23, 2026, 02:34 PM UTC

    We're currently investigating reports of degraded API performance. Some users may experience slower-than-usual response times and intermittent errors or timeouts.

  2. monitoring Jul 23, 2026, 03:29 PM UTC

    API performance has stabilized and error rates and latency have returned to normal levels. We're continuing to monitor to ensure the issue is fully resolved.

  3. resolved Jul 23, 2026, 04:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 22, 2026

Screen recorder unavailable

Detected by Pingoru
Jun 22, 2026, 07:30 PM UTC
Resolved
Jun 25, 2026, 12:20 AM UTC
Duration
2d 4h
Affected: Web Application
Timeline · 3 updates
  1. investigating Jun 22, 2026, 07:30 PM UTC

    We are currently investigating reports of the screen record being unavailable. We will update when we have a timeline for the fix.

  2. identified Jun 24, 2026, 06:22 PM UTC

    We have identified the root cause of the issue as a breaking change introduced by an upstream provider's API. We are currently awaiting a fix from the provider, which is expected to be released later today.

  3. resolved Jun 25, 2026, 12:20 AM UTC

    The upstream provider has released a fix for the API issue, and service has been restored. We have verified that affected functionality is operating normally and are resolving this incident.

Read the full incident report →

Minor April 17, 2026

Degraded AI Performance

Detected by Pingoru
Apr 17, 2026, 11:56 PM UTC
Resolved
Apr 18, 2026, 01:04 AM UTC
Duration
1h 8m
Affected: Web Application
Timeline · 2 updates
  1. investigating Apr 17, 2026, 11:56 PM UTC

    We’re investigating an issue causing AI-generated responses to occasionally return inaccurate or unrelated information. A fix is currently being rolled out, and we are monitoring progress.

  2. resolved Apr 18, 2026, 01:04 AM UTC

    We have addressed the core issue and are discussing additional measures to ensure long term reliability.

Read the full incident report →

Major April 6, 2026

Issue with Embedded PDF Previews

Detected by Pingoru
Apr 06, 2026, 04:08 PM UTC
Resolved
Apr 06, 2026, 07:07 PM UTC
Duration
2h 58m
Affected: Web Application
Timeline · 2 updates
  1. investigating Apr 06, 2026, 04:08 PM UTC

    We are currently investigating an issue where embedded PDFs are not rendering as expected. Affected users may see the application homepage displayed in place of the PDF preview. Our team is actively working on a fix.

  2. resolved Apr 06, 2026, 07:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 23, 2026

Service partially unavailable

Detected by Pingoru
Feb 23, 2026, 05:14 PM UTC
Resolved
Feb 23, 2026, 08:26 PM UTC
Duration
3h 12m
Affected: Web Application
Timeline · 3 updates
  1. investigating Feb 23, 2026, 05:14 PM UTC

    We are investigating an issue that may cause the service to be unavailable for some customers.

  2. investigating Feb 23, 2026, 05:51 PM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 23, 2026, 08:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 20, 2026

Web Application is down

Detected by Pingoru
Feb 20, 2026, 03:22 PM UTC
Resolved
Feb 20, 2026, 03:43 PM UTC
Duration
20m
Affected: Web Application
Timeline · 3 updates
  1. investigating Feb 20, 2026, 03:22 PM UTC

    We are currently investigating the issue.

  2. monitoring Feb 20, 2026, 03:42 PM UTC

    Functionality has been restored. We are continuing to monitor.

  3. resolved Feb 20, 2026, 03:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 27, 2026

Degraded performance

Detected by Pingoru
Jan 27, 2026, 08:32 PM UTC
Resolved
Jan 27, 2026, 10:33 PM UTC
Duration
2h 1m
Affected: Web Application
Timeline · 2 updates
  1. investigating Jan 27, 2026, 08:32 PM UTC

    We are investigating an issue that is causing degraded performance with editing and consuming content.

  2. resolved Jan 27, 2026, 10:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 18, 2025

Full Outage - Network issues

Detected by Pingoru
Nov 18, 2025, 01:52 PM UTC
Resolved
Nov 18, 2025, 02:40 PM UTC
Duration
48m
Affected: Web Application
Timeline · 2 updates
  1. investigating Nov 18, 2025, 01:52 PM UTC

    We are currently experiencing full outage on Trainual due to an outage with one of our 3rd party provider. We are closely monitoring the provider's status.

  2. resolved Nov 18, 2025, 02:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 5, 2025

Intermittent issues with access

Detected by Pingoru
Sep 05, 2025, 06:44 PM UTC
Resolved
Sep 04, 2025, 06:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 05, 2025, 06:44 PM UTC

    We had intermittent issues with accessing the site from 10:45am to 11:30am MST on 04/09/2025 due to one of our third party service having latency issues.

Read the full incident report →

Minor August 27, 2025

Increased latency

Detected by Pingoru
Aug 27, 2025, 08:02 PM UTC
Resolved
Aug 27, 2025, 08:44 PM UTC
Duration
42m
Affected: Web Application
Timeline · 2 updates
  1. investigating Aug 27, 2025, 08:02 PM UTC

    We are investigating an issue with increased latency and delayed background processing.

  2. resolved Aug 27, 2025, 08:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 23, 2025

Some content unavailable on mobile app

Detected by Pingoru
Jul 23, 2025, 11:20 PM UTC
Resolved
Jul 24, 2025, 06:41 PM UTC
Duration
19h 21m
Timeline · 2 updates
  1. investigating Jul 23, 2025, 11:20 PM UTC

    We are currently investigating complaints of content being unavailable on the mobile app.

  2. resolved Jul 24, 2025, 06:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 26, 2025

Increased Latency

Detected by Pingoru
Jun 26, 2025, 03:33 PM UTC
Resolved
Jun 26, 2025, 05:32 PM UTC
Duration
1h 58m
Affected: Web Application
Timeline · 2 updates
  1. investigating Jun 26, 2025, 03:33 PM UTC

    We are currently investigating this issue.

  2. resolved Jun 26, 2025, 05:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 12, 2025

Intermittent issues with content creation

Detected by Pingoru
Jun 12, 2025, 06:01 PM UTC
Resolved
Jun 12, 2025, 08:52 PM UTC
Duration
2h 51m
Affected: Web Application
Timeline · 4 updates
  1. investigating Jun 12, 2025, 06:01 PM UTC

    We are investigating reports of issues creating content. We apologize for any inconvenience!

  2. monitoring Jun 12, 2025, 06:20 PM UTC

    We have identified that the issue with content creation is caused by an incident with our hosting provider. We are continuing to monitor the situation and will update once functionality has been restored.

  3. monitoring Jun 12, 2025, 08:13 PM UTC

    We’re currently experiencing an issue that may prevent content from appearing correctly in “edit” mode. You can verify if this is related by checking whether the content still displays in “view” mode. If the content appears in view mode but seems missing or uneditable in edit mode, it’s best to avoid making changes for now. Drafts and unpublished content may be temporarily inaccessible, but no data loss is expected. We’ll share updates here as soon as the issue is resolved. Thank you for your patience!

  4. resolved Jun 12, 2025, 08:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 11, 2025

Intermittent errors when using the web service

Detected by Pingoru
Jun 11, 2025, 11:11 PM UTC
Resolved
Jun 11, 2025, 11:27 PM UTC
Duration
15m
Affected: Web Application
Timeline · 2 updates
  1. investigating Jun 11, 2025, 11:11 PM UTC

    We are currently investigating reports of intermittent errors when using the Trainual website.

  2. resolved Jun 11, 2025, 11:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 9, 2025

Site temporarily unavailable

Detected by Pingoru
Apr 09, 2025, 06:32 PM UTC
Resolved
Apr 09, 2025, 06:36 PM UTC
Duration
4m
Affected: Web Application
Timeline · 3 updates
  1. investigating Apr 09, 2025, 06:32 PM UTC

    A recent change has rendered our site temporarily unavailable.

  2. identified Apr 09, 2025, 06:32 PM UTC

    We are reverting the change. We are expecting functionality to resume in a few minutes.

  3. resolved Apr 09, 2025, 06:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 8, 2025

Trainual U access issue

Detected by Pingoru
Apr 08, 2025, 06:14 PM UTC
Resolved
Apr 08, 2025, 11:10 PM UTC
Duration
4h 56m
Affected: Web Application
Timeline · 2 updates
  1. investigating Apr 08, 2025, 06:14 PM UTC

    We’re currently experiencing an issue with Trainual U access. Both new and existing users are unable to access Trainual U at the moment. Our team is actively investigating and working to resolve the problem as quickly as possible.

  2. resolved Apr 08, 2025, 11:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 7, 2025

Delayed background processing

Detected by Pingoru
Apr 07, 2025, 07:23 PM UTC
Resolved
Apr 07, 2025, 07:52 PM UTC
Duration
29m
Affected: Web Application
Timeline · 2 updates
  1. investigating Apr 07, 2025, 07:23 PM UTC

    Some background processing is slightly delayed. We are currently investigating this issue.

  2. resolved Apr 07, 2025, 07:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 1, 2025

Email Delivery Delays

Detected by Pingoru
Apr 01, 2025, 04:57 PM UTC
Resolved
Apr 01, 2025, 06:18 PM UTC
Duration
1h 21m
Affected: Web Application
Timeline · 2 updates
  1. investigating Apr 01, 2025, 04:57 PM UTC

    We are currently investigating reports of delayed email delivery. Some users may experience slower than usual receipt of emails. Our team is actively working to identify and resolve the issue.

  2. resolved Apr 01, 2025, 06:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 23, 2024

Site Inaccessible

Detected by Pingoru
Aug 23, 2024, 12:00 PM UTC
Resolved
Aug 23, 2024, 12:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 23, 2024, 10:40 PM UTC

    The site was unavailable for about 5 min due to a deployment error.

Read the full incident report →