Trainerize incident
ABC Fitness has detected an issue with Delay in DRDR Reports and are Investigating
Trainerize experienced a minor incident on October 16, 2026 affecting Insights Analyze and Insights Customize, lasting 3h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 16, 2026, 01:22 PM UTC
Dear valued customers, We want to inform you that there is a delay in our scheduled reporting due to the normal billing processes which occur on the 1st, 16th and 18th. We apologize for any inconvenience this may cause and assure you that our team will continue to monitoring until complete. To stay updated on the situation, we encourage you to monitor our status page alerts and visit our website (linked below) for the most up-to-date information. Thank you for your understanding and continued support
- resolved Oct 16, 2026, 04:38 PM UTC
Dear Valued Customers, We are pleased to confirm that the issue impacting DRDR reporting data has been resolved. The affected data pipeline was successfully reprocessed. All services are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10975]