Trainerize incident
ABC Fitness has detected an issue and are Investigating
Trainerize experienced a major incident on August 26, 2026 affecting Membership and Operations and Enterprise API Services and 1 more component, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 26, 2026, 12:11 PM UTC
ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.
- identified Aug 26, 2026, 12:17 PM UTC
We are investigating an issue affecting payment services within our applications and API calls. Customers may experience errors or delays when attempting to process payments. Our teams are actively working to identify the cause and restore normal service. We will provide additional updates as more information becomes available.
- monitoring Aug 26, 2026, 12:24 PM UTC
A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.
- resolved Aug 26, 2026, 12:47 PM UTC
Dear Valued Customers, The issue affecting payment services in our applications and API calls has been resolved. Payment processing is operating normally, and our teams will continue to monitor the services. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 6:40 AM Central Time End: 7:17 AM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10858