ABC Fitness has detected an issue with Delay in DRDR Reports and are Resolved

Update timeline

1. investigating Sep 16, 2026, 03:09 PM UTC

   We are investigating reports of billing information not being displayed in DRDR reports for a subset of users. Our engineering teams are actively investigating and working toward resolution. We will provide additional updates as more information becomes available. Thank you for your patience.

2. investigating Sep 16, 2026, 03:14 PM UTC

   We are continuing to investigate this issue.

3. monitoring Sep 16, 2026, 03:32 PM UTC

   We have identified and addressed the issue impacting data availability in DRDR reports. Data processing has completed successfully, and report data is now available as expected. Our teams are actively monitoring the environment to ensure continued stability and will provide further updates if needed. We appreciate your patience as we validate the fix.

4. resolved Sep 16, 2026, 03:56 PM UTC

   Dear Valued Customers, We are pleased to confirm that the issue impacting DRDR reporting data has been resolved. The affected data pipeline was successfully reprocessed, and validation confirms that the expected data is now available. All services are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10900]