Trainerize incident
ABC Fitness has detected an issue with Insights and are identified
Trainerize experienced a minor incident on October 14, 2026 affecting Insights Analyze, lasting 7h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 14, 2026, 04:00 PM UTC
We are currently investigating an issue affecting scheduled reporting services. Some customers may experience failures or delays receiving scheduled Insights / FDM reports Our engineering teams are actively investigating the issue and working to identify the root cause. We will provide additional updates as more information becomes available. We apologize for the inconvenience and appreciate your patience while we work toward resolution.
- investigating Oct 14, 2026, 04:03 PM UTC
We are continuing to investigate this issue.
- identified Oct 14, 2026, 05:23 PM UTC
We have identified the source of the issue affecting the applications listed below. Currently, the impact is limited to Scheduled reports within Insights FDM. Ad hoc reports run manually remain available for any urgent needs. Once the issue is resolved the scheduled reports should be resent without customer intervention. We are actively working on a resolution and will continue to share updates as progress is made. We understand the impact and are working diligently to restore full service. Thank you for your continued patience and support.
- monitoring Oct 14, 2026, 10:20 PM UTC
A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.
- resolved Oct 14, 2026, 11:10 PM UTC
Dear Valued Customers, We are pleased to confirm that the issue affecting scheduled report deliveries has been resolved. All impacted scheduled reports were successfully reprocessed and delivered. No action is required from customers, and scheduled reporting is now operating normally. We apologize for the inconvenience and appreciate your patience. Time of impact: Start: 10:12 AM Central Time End: 5:38 AM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10969]