TrackVia Outage History

TrackVia is up right now

TrackVia had 9 outages in the last 2 years totaling 166h 24m of downtime, averaging 0.4 incidents per month.

There were 9 TrackVia outages since September 17, 2025 totaling 166h 24m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.trackvia.com

Critical September 10, 2026

TrackVia Government Unavailable

Detected by Pingoru
Sep 10, 2026, 12:25 AM UTC
Resolved
Sep 10, 2026, 01:25 AM UTC
Duration
1h
Affected: TrackVia Government
Timeline · 5 updates
  1. investigating Sep 10, 2026, 12:25 AM UTC

    We are currently working an availability issue with TrackVia Government. Our partner has acknowledged the issue and is researching.

  2. investigating Sep 10, 2026, 01:12 AM UTC

    We are seeing service recovery and continuing to monitor.

  3. investigating Sep 10, 2026, 01:22 AM UTC

    Our partner has resolved the issue

  4. investigating Sep 10, 2026, 01:22 AM UTC

    We are continuing to investigate this issue.

  5. resolved Sep 10, 2026, 01:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 8, 2026

Commercial Environment - Chrome Browser

Detected by Pingoru
Jul 08, 2026, 10:36 PM UTC
Resolved
Jul 09, 2026, 08:32 PM UTC
Duration
21h 56m
Affected: Private CloudHIPAA CloudGov Cloud
Timeline · 4 updates
  1. identified Jul 08, 2026, 10:36 PM UTC

    We have identified an issue stemming from the latest version of Chrome that may prevent data from loading in grid views where the row height is manually set to 1 line. Workaround: Update the row height setting from 1 line to Automatically adjust. This restores normal functionality. We apologize for the inconvenience and will provide updates as more information becomes available.

  2. identified Jul 09, 2026, 02:55 PM UTC

    This Issue has been resolved for HIPAA Customers

  3. identified Jul 09, 2026, 07:27 PM UTC

    This Issue has been resolved for Private Cloud Customers

  4. resolved Jul 09, 2026, 08:32 PM UTC

    This incident have been resolved for all environments

Read the full incident report →

Minor July 1, 2026

Commercial Environment. - undo feature

Detected by Pingoru
Jul 01, 2026, 02:54 PM UTC
Resolved
Jul 01, 2026, 11:43 PM UTC
Duration
8h 48m
Affected: Commercial Cloud
Timeline · 5 updates
  1. investigating Jul 01, 2026, 02:54 PM UTC

    We are investigating reports that the undo feature on forms is not working as expected. We ask users to refrain from using the feature until the issue is resolved. We'll post an update as soon as we know more. Should you have any questions or concerns, please reach out to TrackVia Support.

  2. investigating Jul 01, 2026, 02:56 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 01, 2026, 03:40 PM UTC

    We have identified the root cause of the issue and our team is actively working on a solution. We will continue to provide updates as more information becomes available.

  4. monitoring Jul 01, 2026, 11:35 PM UTC

    A resolution to the undo feature is currently being deployed. We will continue to monitor as the change is delivered.

  5. resolved Jul 01, 2026, 11:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 13, 2026

Integration Services: Oauth token creation

Detected by Pingoru
Mar 13, 2026, 05:03 PM UTC
Resolved
Mar 17, 2026, 03:42 PM UTC
Duration
3d 22h
Affected: Open APIWorkato ServiceWeb Forms Services
Timeline · 4 updates
  1. investigating Mar 13, 2026, 05:03 PM UTC

    TrackVia is currently investigating an issue related to Oauth token creation for integration services. Workarounds are available for some services like Workato. TrackVia will provide updates as the investigation progresses. Should you have any questions or concerns, please reach out to TrackVia Support.

  2. identified Mar 15, 2026, 04:45 PM UTC

    The issue has been identified and a solution is being prepared.

  3. monitoring Mar 17, 2026, 03:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 17, 2026, 03:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 2, 2026

Vendor Outage - <Sendgrid>

Detected by Pingoru
Feb 02, 2026, 06:14 PM UTC
Resolved
Feb 03, 2026, 04:07 PM UTC
Duration
21h 52m
Affected: SendGrid Email Activity
Timeline · 4 updates
  1. investigating Feb 02, 2026, 06:14 PM UTC

    Our vendor is currently experience and outage which may impact portions of the TrackVia application. Changes to the Microsoft 365 Smart Data service have caused emails to be deferred is preventing customers from receiving TrackVia emails. We our monitoring the situation and will report on developments as the occur.

  2. investigating Feb 02, 2026, 07:40 PM UTC

    We have determined that 95% of emails are successfully being delivered to the intended recipients. We continue to investigate the remaining issues.

  3. monitoring Feb 03, 2026, 03:25 PM UTC

    Our vendor has implemented a fix and emails to the microsoft network are now being processed. We will continue to monitor as microsoft works through the backlog of deferred emails.

  4. resolved Feb 03, 2026, 04:07 PM UTC

    All deferred emails have been processed.

Read the full incident report →

Notice September 17, 2025

Commercial - Performance Degradation

Detected by Pingoru
Sep 17, 2025, 07:30 PM UTC
Resolved
Sep 17, 2025, 07:30 PM UTC
Duration
–
Timeline · 1 update
  1. resolved Sep 17, 2025, 08:28 PM UTC

    TrackVia commercial Cloud services were unavailable for from 1:30PM to 2:04PM MT on Sep 17, 2025. [Resolved] This incident is now resolved. After a monitoring period we have observed no further degraded performance across TrackVia Commercial Cloud Services. Problem: The problem was caused by excessive concurrent requests creating significant chained calculated field queries to occur across multiple databases resulting in both database and application server disruption. Impact: Users interacting with TrackVia Commercial Cloud Services experienced slowness and inability to access the web application. Causes: Excessive concurrent requests, leading to high memory usage and service errors. Remediation: Targeted termination of high-memory processes were executed to free up contending resources. All instances were restarted, connections were restored, and culprit queries were isolated. We are collaborating with necessary parties to optimize the offending queries to prevent this in the future.

Read the full incident report →