TrackVia experienced a minor incident on October 20, 2025 affecting Open API and SendGrid Email Activity and 1 more component, lasting 9h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 20, 2025, 03:07 PM UTC
Starting 10/20/2025 at 1:11 MT, A TrackVia vendor reported having issues in the us-east region. After a careful investigation, TackVia has confirmed all systems are operational. However, several of our vendors were impacted by the event and may still be experiencing lingering issues. These include Schema, Integration and email services. Schema Services reported issues between 2:10 and 6:57 MT possible affecting TrackVia schema changes. Integration services reported issues 1:25 and 4:58 MT. Open API services reported issues between 2:10 and now. Email services reported issues between 4:03 and now.
- monitoring Oct 20, 2025, 03:28 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 05:54 PM UTC
Our vendor has identified the root cause of the incident and is taking steps to mitigate the issue. We are continuing to monitor the situation as their recovery progresses.
- monitoring Oct 20, 2025, 05:57 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 06:00 PM UTC
3scale is reporting their API management operational
- monitoring Oct 20, 2025, 07:15 PM UTC
Email Services are now operational.
- monitoring Oct 20, 2025, 09:28 PM UTC
Our vendor continues to make progress towards pre-event performance levels and expect full recovery in the next couple of hours. We will continue to provide updates as new information becomes available.
- monitoring Oct 20, 2025, 11:41 PM UTC
Our vendor has marked the issue as resolved. Schema services are still experiencing degraded performance.
- resolved Oct 21, 2025, 12:45 AM UTC
This incident has been resolved.