Resolved after 1 hour 44 minutes, affecting Workato Service and Private Cloud, on June 17, 2021.
TrackVia's Integrations Service provider has resolved the issue. TrackVia will continue to monitor processing to ensure full functionality.
Affected components
Update timeline
- investigating Jun 17, 2021, 10:01 PM UTC
TrackVia Integration Services is temporarily unavailable for some of our customers. Our provider is investigating the issue and we will post updates as we work towards a solution.
- investigating Jun 17, 2021, 10:19 PM UTC
The Integrations Service outage is isolated to one TrackVia customer. All other customers are not impacted by this issue.
- identified Jun 17, 2021, 10:42 PM UTC
TrackVia's Integrations Service provider has identified the root cause and is working to implement a fix.
- monitoring Jun 17, 2021, 11:10 PM UTC
TrackVia's Integrations Service provider has resolved the issue. TrackVia will continue to monitor processing to ensure full functionality.
- resolved Jun 17, 2021, 11:45 PM UTC
This incident has been resolved.
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