TPG Telecom Outage History

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TPG Telecom had 11 outages in the last 2 years totaling 85h 8m of downtime — averaging 0.5 incidents per month.

There were 11 TPG Telecom outages since July 22, 2024 totaling 85h 8m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.messaging.tpgtelecom.com.au

Minor May 28, 2026

Web Portal - Australian Alpha Tag Registration Delays

Detected by Pingoru
May 28, 2026, 01:21 AM UTC
Resolved
May 28, 2026, 06:17 AM UTC
Duration
4h 55m
Affected: Web Portal
Timeline · 3 updates
  1. investigating May 28, 2026, 01:21 AM UTC

    We are currently investigating an issue with the Web Portal UI impacting the processing of new Australian Alpha Tag registration requests. Requests are timing out and users are unable to proceed to the next step of the registration process. This issue is limited to the registration interface only. There is no impact to existing Alpha Tags or current message sending services.

  2. monitoring May 28, 2026, 01:49 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 28, 2026, 06:17 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 26, 2026

AU - Message Delivery Issues

Detected by Pingoru
Mar 26, 2026, 05:43 AM UTC
Resolved
Mar 26, 2026, 12:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 26, 2026, 05:43 AM UTC

    Between 10:57 and 15:08 AEDT, customers experienced issues/delays with message delivery affecting both inbound and outbound messaging. During this time, messages were queued within the platform and processed once connectivity was restored. The incident was caused by changes to underlying network routing and connectivity, which disrupted message traffic paths. Connectivity was restored by establishing a new, direct, and stable network path. Following this, all queued messages were successfully delivered. All services are now fully operational, and connectivity has remained stable since 15:08 AEDT.

Read the full incident report →

Notice March 2, 2026

Support Emails Not Working

Detected by Pingoru
Mar 02, 2026, 12:22 AM UTC
Resolved
Mar 02, 2026, 03:50 AM UTC
Duration
3h 27m
Timeline · 3 updates
  1. investigating Mar 02, 2026, 12:22 AM UTC

    We are currently experiencing issues with emails sent to all support addresses. In the meantime, please contact Support via Live Chat until the issue is resolved. Our IT team is working on this as a priority and will provide updates as soon as they become available.

  2. investigating Mar 02, 2026, 02:24 AM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 02, 2026, 03:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 11, 2026

Issue Adding or Editing Contacts in the UI

Detected by Pingoru
Feb 11, 2026, 12:17 AM UTC
Resolved
Feb 11, 2026, 02:24 AM UTC
Duration
2h 6m
Affected: Web Portal
Timeline · 4 updates
  1. investigating Feb 11, 2026, 12:17 AM UTC

    We are currently investigating an issue where end users are unable to add or edit contacts within the platform. No error message appears, but updates are not being saved. Our engineers are actively working to resolve this issue and will provide updates as soon as possible.

  2. monitoring Feb 11, 2026, 01:31 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Feb 11, 2026, 01:32 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Feb 11, 2026, 02:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 9, 2026

AU - Outbound Message Delays

Detected by Pingoru
Feb 09, 2026, 02:23 AM UTC
Resolved
Feb 09, 2026, 03:51 AM UTC
Duration
1h 28m
Affected: Web PortalEmail to SMSREST API
Timeline · 4 updates
  1. investigating Feb 09, 2026, 02:23 AM UTC

    Dear Customer, We are currently investigating an issue with messages not being sent and stuck in Enroute status. Our engineers are reviewing this and working to resolve it as quickly as possible.

  2. identified Feb 09, 2026, 02:44 AM UTC

    Telstra has confirmed the issue on their end and they currently working to resolve it. SMS delivery and sending may be impacted.

  3. monitoring Feb 09, 2026, 03:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 09, 2026, 03:51 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 22, 2025

HUB Portal - Web Portal Unresponsive

Detected by Pingoru
Jan 22, 2025, 10:46 PM UTC
Resolved
Jan 23, 2025, 03:48 AM UTC
Duration
5h 2m
Affected: Web Portal
Timeline · 3 updates
  1. investigating Jan 22, 2025, 10:46 PM UTC

    We are currently investigating a subset of customers experiencing errors on our web portal. This is impacting some users when a web page is loaded in the portal. We will update as soon as we have more information.

  2. monitoring Jan 22, 2025, 10:46 PM UTC

    We have actioned a rollback and are currently monitoring the results.

  3. resolved Jan 23, 2025, 03:48 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 7, 2024

Outbound SMS and Reporting Delays

Detected by Pingoru
Aug 07, 2024, 08:41 PM UTC
Resolved
Aug 07, 2024, 11:01 PM UTC
Duration
2h 19m
Affected: Web PortalREST API
Timeline · 3 updates
  1. investigating Aug 07, 2024, 08:41 PM UTC

    We are currently experiencing delays with Outbound SMS and Reporting. Our teams have been alerted and are actively working to identify and resolve the issue. We recommend that customers refrain from resending campaigns and allow time for message processing to catch up. Impact: - Outbound message sending is delayed. - Delivery receipts are delayed. - Message reporting is delayed. - Thank you for your patience as we work to resolve these issues.

  2. monitoring Aug 07, 2024, 08:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 07, 2024, 11:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 31, 2024

Delays in submissions to Webhooks

Detected by Pingoru
Jul 31, 2024, 10:19 PM UTC
Resolved
Aug 01, 2024, 02:26 AM UTC
Duration
4h 7m
Affected: REST API
Timeline · 8 updates
  1. investigating Jul 31, 2024, 10:19 PM UTC

    Current Status: We are currently experiencing delays with webhook submissions. Our team is actively investigating the issue to determine the root cause and implement a resolution as quickly as possible. Impact: Users may experience delays in receiving webhook notifications. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.

  2. identified Jul 31, 2024, 10:45 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 31, 2024, 10:45 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jul 31, 2024, 11:51 PM UTC

    We are continuing to work on a fix for this issue, we have scaled up our services to reduce the delays for our webhook notifications.

  5. identified Aug 01, 2024, 01:02 AM UTC

    We are actively working on a fix for this issue and have observed a reduction in webhook delays due to the actions we have implemented.

  6. identified Aug 01, 2024, 01:56 AM UTC

    We are continuing to work on a fix for this issue.

  7. monitoring Aug 01, 2024, 02:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Aug 01, 2024, 02:26 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 23, 2024

Delayed inbound SMS and Reporting for inbound SMS

Detected by Pingoru
Jul 23, 2024, 11:00 PM UTC
Resolved
Jul 24, 2024, 04:38 AM UTC
Duration
5h 38m
Affected: Web PortalREST API
Timeline · 5 updates
  1. identified Jul 23, 2024, 11:00 PM UTC

    We are continuing to work on a fix for this issue. Outbound messages are being sent as normal, however they may not show as being sent or delivered within the web portal. There are delays to updating the sent messages page, campaign reports and inbox. Message delivery reporting and Inbox notifications services are still experiencing delays between 10 and 30 minutes. Recommendations: - Customers are advised not to resend campaigns currently. - Please allow time for message delivery reporting and inbox notification processing to catch up.

  2. identified Jul 24, 2024, 12:41 AM UTC

    We have identified the root cause of this issue and are working on remediation activities. Outbound messages are being sent as normal, however they may not show as being sent or delivered within the web portal. There are delays to updating the sent messages page, campaign reports and inbox.

  3. identified Jul 24, 2024, 02:06 AM UTC

    We have identified the root cause of this issue and are working on remediation activities. Outbound messages are being sent as normal, however they may not show as being sent or delivered within the web portal. There are slight delays to updating the webhooks events, sent messages page, campaign reports and inbox.

  4. monitoring Jul 24, 2024, 03:27 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 24, 2024, 04:38 AM UTC

    This incident has been resolved.

Read the full incident report →