Tour24 incident

Pincodes Degradation

Resolved on May 7, 2025.

resolved May 09, 2025, 06:40 PM UTC

With app release 3.3.16, pincodes from all lock providers were no longer appearing in the app for prospects. This is now resolved. A fix has been pushed to the iOS App store, and prospects who still experience this issue should update their iOS app to release 3.3.17 which is currently available.

Started
May 07, 2025, 03:00 PM UTC
Resolved
May 07, 2025, 03:00 PM UTC
Duration
–
Detected by Pingoru
May 07, 2025, 03:00 PM UTC

Update timeline

  1. resolved May 09, 2025, 06:40 PM UTC

    With app release 3.3.16, pincodes from all lock providers were no longer appearing in the app for prospects. This is now resolved. A fix has been pushed to the iOS App store, and prospects who still experience this issue should update their iOS app to release 3.3.17 which is currently available.

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