Tour24 had 10 outages in the last 2 years totaling 1866h 21m of downtime — averaging 0.4 incidents per month.
There were 10 Tour24 outages since May 21, 2025 totaling 1866h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating the issue of slower performance in app and explore admin portal.
The slower performance in app and explore admin portal have been resolved.
We are currently investigating latency issues within our mobile app and explore admin portal UI
This incident has been resolved. Performance issues will be intermittent as system clears but no longer blocking.
Short term degradation of API's, should now be resolved. Started at 11:10, and was resolved by 11:12.
Investigating potential degradation in openapi service. Will update with resolution.
This incident has been resolved. The degradation did not affect the Open API, and existed from 4:36pm to 4:41pm Central Time before being resolved.
4pm CST - backend degredation for production APIs. Was cleared by engineering within 7 minutes. Client APIs were not affected.
SQL Run Time error between 7:12pm cst - 7:20pm cst. Error was quickly caught and corrected by engineering team
System 500 Errors that were intermittent between 11:12am - 12:10pm cst. RCA is being determined but systems are back online
System 500 Error between 12:00pm - 12:39pm cst. RCA is being completed. Systems are back online
System 500 Error between 12-1230pm cst. RCA pending but system has been rectified and is online
This issue has been fixed, QA tested and released into production
We are continuing to work on a fix for this issue.
This incident has been resolved.