Total Synergy incident
20/08/2024 - Xero Connect "GetLockDate failed" error
Total Synergy experienced a notice incident on August 20, 2024 affecting Xero Ltd - API Accounting API, lasting 1d 14h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 20, 2024, 08:16 AM UTC
We are investigating a Xero Connect issue impacting customers on the Xero Ultimate Plan. Details: We're aware of an incompatibility with Xero's latest update to their "Ultimate" plan. Synergy users on some of Xero's "Ultimate" plans are currently unable to Sync from Synergy to Xero, and will get a "GetLockDate failed" error. Our technical team are currently working on a fix to support the new Xero plans with high priority, and we will provide updates as they become available. We apologise for the inconvenience this has caused and appreciate your patience.
- resolved Aug 21, 2024, 10:33 PM UTC
We are pleased to share that the Xero Connect compatibility issue impacting users on a Xero “Ultimate” plan has been resolved. Users can now successfully sync data between Synergy and Xero as expected. We apologise for any inconvenience and thank you for your patience.