Total Synergy incident

Note creation/saving issue

Minor Resolved View vendor source →

Total Synergy experienced a minor incident on March 22, 2021 affecting Synergy App, lasting 1d 20h. The incident has been resolved; the full update timeline is below.

Started
Mar 22, 2021, 01:00 AM UTC
Resolved
Mar 23, 2021, 09:38 PM UTC
Duration
1d 20h
Detected by Pingoru
Mar 22, 2021, 01:00 AM UTC

Affected components

Synergy App

Update timeline

  1. identified Mar 22, 2021, 01:00 AM UTC

    We've found an issue with notes being deleted upon saving or commenting - we anticipate this will be resolved tonight (AEDT).

  2. monitoring Mar 22, 2021, 01:20 PM UTC

    A hotfix has been implemented and we are monitoring the results.

  3. resolved Mar 23, 2021, 09:38 PM UTC

    This incident has been resolved.