Total Synergy experienced a major incident on August 5, 2021 affecting MYOB ARL, lasting 7d 19h. The incident has been resolved; the full update timeline is below.
Affected components
MYOB ARL
Update timeline
- identified Aug 05, 2021, 05:57 AM UTC
We're aware of an issue preventing syncing data from Synergy to MYOB. This issue relates to a change in MYOBs API, and is with the MYOB API development team for high priority resolution. We'll continue to update you on any developments, and you can also visit https://status.myob.com/incidents/299433 for more information
- monitoring Aug 12, 2021, 06:34 AM UTC
MYOB have advised they've fixed the API issue on their end. Please reach out and let us know if you have any further issues with this.
- resolved Aug 13, 2021, 01:32 AM UTC
This incident has been resolved.