Total Synergy incident

Work Breakdown - Error message when saving

Minor Resolved View vendor source →

Total Synergy experienced a minor incident on August 17, 2021 affecting Synergy App, lasting 2d 2h. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2021, 01:44 AM UTC
Resolved
Aug 19, 2021, 03:47 AM UTC
Duration
2d 2h
Detected by Pingoru
Aug 17, 2021, 01:44 AM UTC

Affected components

Synergy App

Update timeline

  1. identified Aug 17, 2021, 01:44 AM UTC

    We're currently aware of an issue that causes an error message to appear when attempting to save changes to a Work Breakdown that contains 'Completed' Hourly Rate stages. Error message: "Stage fee / cap value cannot be less than NetInvoiceTotalExTax". We have identified the issue and will be deploying a fix at 12:30 PM AEST.

  2. monitoring Aug 17, 2021, 03:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 19, 2021, 03:47 AM UTC

    This incident has been resolved.