Total Synergy experienced a minor incident on August 17, 2021 affecting Synergy App, lasting 2d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Synergy App
Update timeline
- identified Aug 17, 2021, 01:38 AM UTC
We're currently aware of an issue that affects work breakdown names and notes when you save them and they contain specific characters (non ascii). Saving causes the stage/task names/notes to replace any special characters with "???". We have identified the issue and will be deploying a fix at 12:30 PM AEST.
- monitoring Aug 17, 2021, 03:25 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 19, 2021, 10:55 PM UTC
This incident has been resolved.