Invoicing Issue

Update timeline

1. monitoring Aug 19, 2021, 01:18 AM UTC

   Last night at 9:30pm 18/08/2021 (AEST) we deployed a fix that prevents any invoices being created in the future having incorrect transaction values. Invoices can now be created without the risk of incorrect transaction values. We're in the process of testing a further fix (deployed today - ETA still unknown), which will retroactively update the transaction values attached to affected invoices, and remove any transactions from outside the 'from' and 'to' dates you've applied. Key information: - All invoice values are correct - invoices can be issued. - Transaction reporting will be incorrect until we retroactively update the transaction values on affected invoices. - Some WIP may not be available until we do that fix. - Draft invoices can either be deleted and recreated or uncheck & check invoice stages before finalising - info in this article (https://intercom.help/total-synergy/en/articles/5504656-invoice-workaround-18-08-2021-august-2021-release)

2. monitoring Aug 19, 2021, 07:23 AM UTC

   Tonight at approximately 10pm (AEST) we'll deploy a final fix that updates previously incorrect invoices. Key information: - This fix updates the transactions on your invoices to have correct invoice values. - It also removes any transactions outside the range of your invoices 'from' and 'to' dates (and returns them to WIP). - No invoice totals will change, and all invoice totals are currently correct - this fix will not change the value of invoice; there is no risk your clients will pay incorrect invoice values, nor will there be a need to reissue invoices. - As a result of this fix, transaction reporting will be correct.

3. monitoring Aug 19, 2021, 11:16 PM UTC

   We released a hotfix last night to remove any transactions outside the invoices 'from' and 'to' dates and return these to WIP. We are continuing to monitor for any further issues.

4. resolved Aug 23, 2021, 01:47 AM UTC

   This incident has been resolved.