Total Synergy incident

Document Generation - Slowness generating documents

Minor Resolved View vendor source →

Total Synergy experienced a minor incident on December 21, 2021 affecting Synergy App, lasting 5m. The incident has been resolved; the full update timeline is below.

Started
Dec 21, 2021, 02:51 AM UTC
Resolved
Dec 21, 2021, 02:57 AM UTC
Duration
5m
Detected by Pingoru
Dec 21, 2021, 02:51 AM UTC

Affected components

Synergy App

Update timeline

  1. investigating Dec 21, 2021, 02:51 AM UTC

    We've become aware of an issue impacting Document Generation which is causing slowness when generating documents. This is impacting the following areas in Synergy: -Invoice Previews -Invoice PDF -Portal document generation (Transmittals, proposals, etc) Our development team have identified the root cause and are actively working to resolving the issue.

  2. resolved Dec 21, 2021, 02:57 AM UTC

    Our development team have resolved the issue causing slowness with document generation and will continue to monitor for any performance degradation.