Total Synergy incident

Synergy Cloud Invoicing Speed - 28/02/2022

Minor Resolved View vendor source →

Total Synergy experienced a minor incident on February 28, 2022 affecting Synergy App, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Feb 28, 2022, 03:08 AM UTC
Resolved
Feb 28, 2022, 03:22 AM UTC
Duration
13m
Detected by Pingoru
Feb 28, 2022, 03:08 AM UTC

Affected components

Synergy App

Update timeline

  1. investigating Feb 28, 2022, 03:08 AM UTC

    We're investigating a small number of reports of slowness in generating invoices. We'll post updates ASAP as we find the source of this issue and resolve it.

  2. resolved Feb 28, 2022, 03:22 AM UTC

    Our development team have isolated the cause of this issue, which was a small number of generating invoices stuck in the queue when being created. This incident is now resolved. If a particular invoice remains 'stuck' when loading, refreshing the page will resolve the problem. We're sorry for the disruption to your day! Update @ 1655 AEST - we received several more reports of this issue in the last hour, and our team again worked to resolve this. We anticipate a more robust fix for this issue to be deployed overnight this evening, and we'll update you as soon as we have new information.