Total Synergy experienced a minor incident on March 27, 2022 affecting Synergy App, lasting 3h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 27, 2022, 10:32 PM UTC
We're investigating a number of reports of platform slowness this morning. Our development team are investigating this with high priority and we will provide updates as they become available.
- identified Mar 27, 2022, 11:03 PM UTC
Our development team have identified the issue causing the platform slowness this morning. There will be approx. 5 minutes of downtime while we implement a fix for this problem. We'll provide further updates when the service is taken down, and when it becomes available again.
- monitoring Mar 27, 2022, 11:30 PM UTC
A fix has been implemented to resolve this morning's platform slowness and the platform is back online. Our development team will continue to monitor the performance throughout the day. Sorry for the disruption to your day.
- resolved Mar 28, 2022, 02:09 AM UTC
This incident has been resolved.