Total Synergy experienced a minor incident on August 19, 2022 affecting Synergy App, lasting 7m. The incident has been resolved; the full update timeline is below.
Affected components
Synergy App
Update timeline
- identified Aug 19, 2022, 12:49 AM UTC
Due to an infrastructure issue with one of our components, at 10:50 AM AEST our development team will be restarting a component of our API that will take 3 minutes. This may impact some invoices and background reporting.
- resolved Aug 19, 2022, 12:56 AM UTC
The component restart has been completed. This took 2 minutes from 10:50 AM on 19/08/2022.