Total Synergy experienced a minor incident on October 28, 2022 affecting Synergy App, lasting 2d 14h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 28, 2022, 07:22 AM UTC
We have identified an issue that is currently impacting the Due Date on Bills. This issue means any bills created since 15 October, 2022, will have the same bill due date as the date they were created - any changes to bill due dates during the creation of these bills will not have saved. E.g, a bill was created on 23 October, 2021, and the due date was set for 23 November, 2021; this bill will currently have a due date of 23 October, 2021. Our development team are working to resolve this issue with urgency, and expect this to be resolved early next week, or before. In the mean time: - We recommend you do not create any new bills until we've provided an update stating this has been resolved. -We have provided a report called 'Bills with due date after 15 October', which is available for you to see the bills affected in your Synergy organisation. -Use this report to find any bills that are affected by this issue, and manually update their due dates in Synergy, and, if they have been synced to your accouting package, in that system as well. -If you have updated the due date of older bills (bills created before 15 October, 2022), since the date this issue began occuring, these due date changes will not have saved, and will need to be updated again. We will continue to provide updates here, on our status page. We're genuinely sorry for the disruption to your day, and your workflows - we are working with urgency to resolve this issue.
- resolved Oct 30, 2022, 10:11 PM UTC
On Saturday 29th October, 2022, our development team released a fix that resolved this issue. Your bill due dates will now save, and you can continue your usual workflow (creating bills with the correct Due date, updating Due dates, and syncing bills to your accounting package) The report 'Bills with due date after 15 October' will remain accessible so you can use this to find any bills that will need to be modified either in Synergy or within your accounting package. Please get in touch with us via the support widget if you need a full list with additional information outside of the above report. We truly appreciate your patience while we worked on resolving this issue, and sorry again for the disruption this has caused.