Total Synergy experienced a minor incident on March 25, 2024 affecting Synergy App, lasting 2h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 25, 2024, 10:23 PM UTC
We're investigating multiple reports of platform slowness this morning, 26/03/2024. Our engineering team are investigating this with high priority and we will provide updates as they become available. We're incredibly sorry for any disruption this is causing you today and endeavour to have this resolved as quickly as possible.
- identified Mar 25, 2024, 11:18 PM UTC
Our team has identified the cause and will be conducting maintenance at 10:20 AM AEDT, 26 March, 2024. This will result in a brief downtime of 5 minutes.
- monitoring Mar 25, 2024, 11:27 PM UTC
We're happy to announce that the maintenance on Synergy has been successfully completed. The support team will keep a close watch on any further reports of slowness, and our Engineering team will continue to monitor performance in the background.
- resolved Mar 26, 2024, 12:31 AM UTC
The performance issues have been resolved and loading speeds across Synergy are back to normal. We're incredibly appreciative of the patience during this performance degradation, and once again we are so sorry for any and all disruption to your daily workflow this may have caused.