Total Synergy experienced a major incident on April 16, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Apr 16, 2024, 02:08 AM UTC
On 15 April, 2024, we discovered a problem with a component of our Synergy system that stopped working. Even though we have backup components to keep services running smoothly, the affected component did not fix itself as expected and continued to impact some of our customers. To solve the problem, we had to restart the Synergy system, which unfortunately caused a short interruption in service. We apologise for any inconvenience this may have caused.