Total Synergy experienced a major incident on August 6, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Aug 06, 2024, 04:31 AM UTC
On Monday, August 5th, Synergy experienced a significant performance issue that affected all users. This was resolved within 80 minutes of the initial report. However, report downloads were affected, creating a backlog that was resolved by 16:30 AEST. The system is now fully operational, and the initial cause and reporting are being closely monitored to ensure continued stability. We are currently dedicating additional efforts and resources to prevent similar incidents from occurring in the future. We understand that system availability and reporting are critical for our customers' workflows, especially following the end of the month. We apologise for any inconvenience this caused.