Total Synergy incident

20/08/2024 - Resolved: Issue with bulk invites to new Synergy users

Total Synergy experienced a notice incident on August 19, 2024 affecting Synergy App, lasting 15h 48m. The incident has been resolved; the full update timeline is below.

Started: Aug 19, 2024, 06:57 AM UTC
Resolved: Aug 19, 2024, 10:45 PM UTC
Duration: 15h 48m
Detected by Pingoru: Aug 19, 2024, 06:57 AM UTC

Affected components

Synergy App

Update timeline

monitoring Aug 19, 2024, 06:57 AM UTC

We are writing to inform you about a service disruption affecting customer's ability to bulk invite new users. Details: Issue: Currently, when attempting to bulk invite new Synergy users, an invalid URL appears when attempting to join. Resolution Time: approximately 9:00AM AEST on 21/08/2024 Action Required: Until our fix is in place, we recommend that customers invite new users one at a time using the staff page. We apologise for the inconvenience this has caused and appreciate your patience.
resolved Aug 19, 2024, 10:45 PM UTC

This incident has been resolved.