Total Synergy incident

18/09/2024 - Temporary Service Disruption to Invoicing and Reports

Notice Resolved View vendor source →

Total Synergy experienced a notice incident on September 18, 2024 affecting Synergy App, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2024, 06:18 AM UTC
Resolved
Sep 18, 2024, 06:18 AM UTC
Duration
—
Detected by Pingoru
Sep 18, 2024, 06:18 AM UTC

Affected components

Synergy App

Update timeline

  1. resolved Sep 18, 2024, 06:18 AM UTC

    Between approximately 2:20PM - 2:40PM AEST today, we experienced a temporary issue with one of our servers, which impacted the generation of some invoices and report exports. Reports: If you attempted to generate a report during this period, reissue the report to resolve the issue. Invoices: If you attempted to generate invoices during this period, we recommend reviewing them and re-saving them if necessary. We apologise for any inconvenience and appreciate your understanding.