Total Synergy experienced a minor incident on October 24, 2024 affecting QuickBooks Online (QBO), lasting 3d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 24, 2024, 04:59 AM UTC
When attempting to sync between Synergy and QBO, some users are receiving the following error message - “System.ArgumentNullException: Value cannot be null”. Our technical team are currently working on a fix with high priority, and we will provide updates as they become available. We apologise for any inconvenience and disruption this may have caused and appreciate your patience as we try to resolve this issue.
- identified Oct 25, 2024, 04:03 AM UTC
Our technical team have identified the issue causing the error "System.ArgumentNullException." This error is a result of payments or credits being added to QBO, where there is no matching invoice found in Synergy. A fix will be implemented early next week to resolve this issue and allow users to sync as expected. We will continue to provide updates as they become available and appreciate your patience and understanding while we work to resolve this issue as quickly as possible.
- resolved Oct 27, 2024, 11:30 PM UTC
On Sunday, October 27, 07:00 AM AEDT / Saturday, October 26, 21:00 PM a technical fix was released to resolve this issue. Users that sync Synergy with QBO can now do so successfully. Thanks to QBO users who were patient while we worked on resolving this issue.