Total Synergy incident

UAT is currently unavailable

Critical Resolved View vendor source →

Total Synergy experienced a critical incident on April 28, 2025 affecting UAT Environment, lasting 22h 23m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2025, 12:46 AM UTC
Resolved
Apr 28, 2025, 11:10 PM UTC
Duration
22h 23m
Detected by Pingoru
Apr 28, 2025, 12:46 AM UTC

Affected components

UAT Environment

Update timeline

  1. identified Apr 28, 2025, 12:46 AM UTC

    Our UAT environment (uat.totalsynergy.com) is currently unavailable due to a database restore issue. Our development team are currently investigating the cause of this issue and we will provide further updates once they become available. Please contact support for possible work-arounds should you need one. Thank you for your patience.

  2. resolved Apr 28, 2025, 11:10 PM UTC

    The issue impacting our UAT environment has been resolved and uat.totalsynergy.com is now available.