Total Expert Outage History

A fix has been implemented for the issue affecting the Activity API. We are actively monitoring the system to ensure outbound API items, including marketing webhooks, are processing as expected. During this time, some requests may return 404 responses. This behavior is expected as systems stabilize. Activity data generated during the outage window may be incomplete. However, all new activity data is processing successfully and is fully available. We will continue to monitor and provide updates as needed.

We are actively monitoring the rebuild of historical data related to this incident. During this process, some historical records may be temporarily unavailable. New activity and data created after the fix are processing normally. The rebuild is expected to take several days to complete. We will provide our next update within 7 days, or sooner if the timeline changes. We are continuing to monitor progress to ensure data integrity and system stability.

We have identified the cause of the import delays and implemented a fix. Marketing campaigns may experience delays of approximately 30–40 minutes throughout the day. We expect delivery windows to return to normal overnight.

Update: API functionality has been restored and our team is monitoring the platform to ensure continued stability.

We have taken steps to correct the degraded performance with our external API, and are currently monitoring system health to ensure the data is being processed and captured appropriately.

A fix has been implemented and embedded analytics dashboards and data should now be loading consistently. We are continuing to monitor the results.

We have identified an issue that occurred yesterday, August 27th, between 11:30AM CT and 6:30PM CT. During this period, email activity stats were not being processed correctly within the platform. We have confirmed that all emails scheduled during that time were sent and are working to ensure the email activity data during the impacted time frame is recorded accurately. We will provide an update once the outstanding activity has been recorded properly within the system.

A fix has been deployed, and we are currently monitoring the results. We will provide an update as soon as we have more information or can confirm that the issue has been fully resolved.

We have resolved the duplicate contact creation issue from earlier today. It is likely that a small number of duplicate comms will still be sent as the system normalizes. We will continue to monitor system performance until the issue is fully resolved.

We have implemented a fix in our Production environment, and will continue to monitor the situation over the weekend.

A fix has been implemented and we are no longer seeing failures. We will continue to monitor this for the next hour.

A fix has been deployed. Performance appears to be back to normal. We are continuing to monitor. We'll provide an update in one hour.

The issue has been resolved, and SSO login functionality has been fully restored. We are closely monitoring the system to ensure stability.

The Encompass API began processing imports again at 7:45AM ET and we are monitoring progress of imports. We are analyzing to determine if any data was missed and evaluating options for recovery.

We are continuing to monitor progress of imports

We are continuing to monitor progress of imports

We have identified a resolution and are in the process of deploying a fix. We will provide an update within the hour once the issue has been confirmed as resolved.

We are currently experiencing a delay in onboarding journey campaigns for contacts. Our team is actively working to resolve the issue, and we will provide an update within the next hour as well as notify you once the issue has been resolved.

We have applied a change and we're monitoring the situation. We will provide another update in an hour.

We have applied another fix and are updating the components to be operational. We will continue to monitor the situation and provide another update in 2 hours.