Total Expert incident

Degraded Functionality: Pricing Engine Rate and Product Data

Total Expert experienced a notice incident on August 8, 2025 affecting Web Application, lasting 1h. The incident has been resolved; the full update timeline is below.

Started: Aug 08, 2025, 06:55 PM UTC
Resolved: Aug 08, 2025, 07:55 PM UTC
Duration: 1h
Detected by Pingoru: Aug 08, 2025, 06:55 PM UTC

Affected components

Web Application

Update timeline

investigating Aug 08, 2025, 06:55 PM UTC

We are currently monitoring an issue where users are receiving a system error when attempting to generate rate quotes or return products on rate flyers using their pricing engine. This issue is affecting multiple organizations and impacts templates that display rate information, which may appear empty or unresponsive in the platform.
resolved Aug 08, 2025, 07:55 PM UTC

This issue has been resolved.