Total Expert incident

Journey access settings are not being reflected appropriately

Minor Resolved View vendor source →

Total Expert experienced a minor incident on May 30, 2025 affecting Email Messages, lasting 2d 17h. The incident has been resolved; the full update timeline is below.

Started
May 30, 2025, 07:48 PM UTC
Resolved
Jun 02, 2025, 01:45 PM UTC
Duration
2d 17h
Detected by Pingoru
May 30, 2025, 07:48 PM UTC

Affected components

Email Messages

Update timeline

  1. investigating May 30, 2025, 07:48 PM UTC

    We are investigating an issue with some users not being given access to Journeys when it looks like, according to access settings, the user should have access.

  2. identified May 30, 2025, 08:59 PM UTC

    We have identified a likely cause, and will be implementing a fix.

  3. identified May 30, 2025, 10:03 PM UTC

    At this time, we are confident we have discovered the most likely cause. We are actively working on a resolution.

  4. monitoring May 30, 2025, 11:14 PM UTC

    We have implemented a fix in our Production environment, and will continue to monitor the situation over the weekend.

  5. resolved Jun 02, 2025, 01:45 PM UTC

    This incident has been resolved.