Total Customer Connect incident

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Resolved on January 2, 2026, affecting Public Website.

resolved Jan 02, 2026, 07:34 AM UTC

**Resolved** - 02/01/2026 15:16:15 PST - - - 02/01/2026 07:34:20 PST: Health check failed Get https://main.totalcustomerconnect.com/about.html: net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)

Started
Jan 02, 2026, 07:34 AM UTC
Resolved
Jan 02, 2026, 07:34 AM UTC
Duration
–
Detected by Pingoru
Jan 02, 2026, 07:34 AM UTC

Affected components

Public Website

Update timeline

  1. resolved Jan 02, 2026, 07:34 AM UTC

    **Resolved** - 02/01/2026 15:16:15 PST - - - 02/01/2026 07:34:20 PST: Health check failed Get https://main.totalcustomerconnect.com/about.html: net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)

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