Total Customer Connect Outage History

Total Customer Connect had 3 outages in the last 2 years — averaging 0.1 incidents per month.

There were 3 Total Customer Connect outages since August 15, 2025. Each is summarised below — incident details, duration, and resolution information.

Minor March 6, 2026

App Server #2 (Primary Cluster) is back online

Affected: App Server #2 (Primary Cluster)

Timeline · 1 update

resolved Mar 06, 2026, 12:35 PM UTC

**Resolved** - 06/03/2026 12:40:55 PST - - - 06/03/2026 12:35:12 PST: Health check failed Get https://la1app2-tcc.totalcustomerconnect.net/system/status.tcc?q=pool: net/http: request canceled (Client.Timeout exceeded while awaiting headers)

Minor March 4, 2026

Affected: Public Website

Timeline · 1 update

resolved Mar 04, 2026, 06:22 PM UTC

04/03/2026 18:22:01 PST: Health check failed Expected HTTP response status: 200, got: 404 Public website was migrated to Vehlo hosting and page URL has changed; updated.

Minor January 2, 2026

Affected: Public Website

Timeline · 1 update

resolved Jan 02, 2026, 07:34 AM UTC

**Resolved** - 02/01/2026 15:16:15 PST - - - 02/01/2026 07:34:20 PST: Health check failed Get https://main.totalcustomerconnect.com/about.html: net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)