Torq incident

[US] Elevated error rate for torq public api

Minor Resolved View vendor source →

Torq experienced a minor incident on November 5, 2024 affecting Workflows Automation and Administration Portal and 1 more component, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2024, 01:02 AM UTC
Resolved
Nov 05, 2024, 02:48 AM UTC
Duration
1h 46m
Detected by Pingoru
Nov 05, 2024, 01:02 AM UTC

Affected components

Workflows AutomationAdministration PortalCase Management

Update timeline

  1. investigating Nov 05, 2024, 01:02 AM UTC

    We are currently investigating this issue.

  2. investigating Nov 05, 2024, 01:08 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 05, 2024, 02:28 AM UTC

    a fix has been implemented and we are monitoring the results

  4. resolved Nov 05, 2024, 02:48 AM UTC

    This incident has been resolved.