Torq incident

[US] - Access to Cases for Users and Automations is Slow with Periodic Failures

Critical Resolved View vendor source →

Torq experienced a critical incident on March 10, 2025 affecting Case Management, lasting 47m. The incident has been resolved; the full update timeline is below.

Started
Mar 10, 2025, 03:50 PM UTC
Resolved
Mar 10, 2025, 04:38 PM UTC
Duration
47m
Detected by Pingoru
Mar 10, 2025, 03:50 PM UTC

Affected components

Case Management

Update timeline

  1. investigating Mar 10, 2025, 04:07 PM UTC

    We are currently investigating this issue.

  2. identified Mar 10, 2025, 04:20 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 10, 2025, 04:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 10, 2025, 04:38 PM UTC

    This incident has been resolved.