Torq incident

[EU] Delays and Failures in Accelerated Step Executions

Major Resolved View vendor source →

Torq experienced a major incident on May 7, 2025 affecting Workflows Automation, lasting 8h 59m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2025, 03:00 AM UTC
Resolved
May 07, 2025, 11:59 AM UTC
Duration
8h 59m
Detected by Pingoru
May 07, 2025, 03:00 AM UTC

Affected components

Workflows Automation

Update timeline

  1. investigating May 07, 2025, 05:16 AM UTC

    We are currently experiencing delays and intermittent failures in accelerated step executions due to an issue with the underlying Google Cloud Platform (GCP) infrastructure. Our team is actively working with Google to resolve the problem and restore full functionality as soon as possible. We will provide updates as we learn more. Thank you for your patience.

  2. identified May 07, 2025, 06:03 AM UTC

    We have implemented measures to mitigate the failures, and step executions are no longer failing. However, users may still experience delays. We continue to monitor the situation and are working toward full resolution.

  3. monitoring May 07, 2025, 07:16 AM UTC

    Mitigation measures have been implemented, and step executions are now succeeding. Users may still experience intermittent delays. We are actively monitoring the system to ensure stability and are continuing to work toward a full resolution.

  4. resolved May 07, 2025, 11:59 AM UTC

    The issue has been resolved.