Topstep experienced a major incident on October 20, 2025 affecting New Dashboard and TopstepX, lasting 5h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 12:48 PM UTC
We’re aware of the ongoing AWS outage and are actively monitoring its impact. Some Topstep services may be degraded or not fully functional at this time. Our team is working to minimize disruption and will share updates as we learn more. Thank you for your patience.
- investigating Oct 20, 2025, 12:49 PM UTC
We are continuing to investigate this issue.
- identified Oct 20, 2025, 02:10 PM UTC
We are currently experiencing an AWS service disruption affecting multiple systems: Impact: TopstepX: Users experiencing connection issues Topstep Dashboard: Operational, but Combine account creation is significantly degraded Current Actions: Our engineering teams are actively monitoring the situation and working to restore full service. We will provide updates as more information becomes available.
- monitoring Oct 20, 2025, 05:59 PM UTC
We are actively monitoring the AWS Outage impacting our trader services and systems. Impact: TopstepX: Services may be degraded during the monitoring and recovery period. Topstep Dashboard: Operational, but Combine account creation may be degraded during the monitoring and recovery period. Current Actions: Our engineering teams are actively monitoring the restoration of our services to restore full capacity. We will be following up by email to impacted traders on next steps.
- resolved Oct 20, 2025, 06:40 PM UTC
Our impacted trader services and systems have recovered from the AWS Outage. Current Actions: Our engineering teams will continue to monitor for stability of systems. Topstep will communicate by email the next steps to take for impacted traders.