Topstep incident

Investigating Reports of Positions Getting Closed

Minor Resolved View vendor source →

Topstep experienced a minor incident on November 20, 2025 affecting TopstepX, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2025, 04:49 PM UTC
Resolved
Nov 20, 2025, 05:26 PM UTC
Duration
36m
Detected by Pingoru
Nov 20, 2025, 04:49 PM UTC

Affected components

TopstepX

Update timeline

  1. investigating Nov 20, 2025, 05:00 PM UTC

    We’re receiving reports that some traders are running into unexpected behavior with positions getting closed on mobile devices. Impact: You may notice trades getting flattened on mobile devices. If you’re impacted, we recommend pause trading and avoid opening new positions until this is resolved. What we’re doing: Our team is investigating and working on a fix to restore full performance. **Thanks for your understanding. We know time in the markets is valuable, and we’ll keep you posted.**

  2. investigating Nov 20, 2025, 05:25 PM UTC

    All clear – systems back to normal Performance has returned to normal for all traders. If you’re still noticing issues, please let us know by contacting our Support Team: https://www.topstep.com/contact-support/ **Thanks for hanging with us. We know every second counts, and we’re glad to have you back in the markets.**

  3. resolved Nov 20, 2025, 05:26 PM UTC

    All clear – systems back to normal Performance has returned to normal for all traders. If you’re still noticing issues, please let us know by contacting our Support Team: https://www.topstep.com/contact-support/ **Thanks for hanging with us. We know every second counts, and we’re glad to have you back in the markets.**