Topstep experienced a major incident on November 21, 2025 affecting TopstepX, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 21, 2025, 02:42 PM UTC
We’re aware of an issue impacting our Live Traders. You may not be able to place or close orders right now. Until we resolve it, we recommend Live Traders pause trading. Our team is investigating and working to get the platform back up as quickly as possible. **Thanks for your understanding. We know time in the markets is valuable, and we’ll keep you posted.**
- investigating Nov 21, 2025, 02:47 PM UTC
We are continuing to investigate this issue.
- investigating Nov 21, 2025, 02:47 PM UTC
We’re aware of an issue impacting our Live Traders. You may not be able to place or close orders right now. Until we resolve it, we recommend Live Traders pause trading. Our team is investigating and working to get the platform back up as quickly as possible. **Thanks for your understanding. We know time in the markets is valuable, and we’ll keep you posted.**
- resolved Nov 21, 2025, 03:06 PM UTC
Everything with our Live Trading environment is fully restored and operating normally. You can safely resume trading your LFA. If you’re still noticing issues, please let us know by contacting our Support Team: https://www.topstep.com/contact-support/ **Thanks for hanging with us. We know every second counts, and we’re glad to have you back in the markets.**