Topstep experienced a notice incident on November 26, 2025 affecting New Dashboard and TopstepX, lasting 1h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 26, 2025, 03:12 PM UTC
We’re aware of an issue impacting the closure of positions that’s currently affecting all traders. Until we resolve it, we recommend you pause trading Our team is investigating and working to get the platform back up as quickly as possible. Thanks for your understanding. We know time in the markets is valuable, and we’ll keep you posted. **Please note: There is no need to contact our Trader Support Team, as we are fully aware of this issue and are actively working on a resolution.**
- investigating Nov 26, 2025, 03:23 PM UTC
We are also seeing access to the new dashboard being degraded as well. Our team is investigating and working to get the platform back up as quickly as possible.
- identified Nov 26, 2025, 03:32 PM UTC
We’ve identified what’s causing the issue with our new dashboard and TopstepX Impact: All traders are currently unable to close positions and may have a degraded login experience While we work on a fix, we recommend you pause trading Our engineering team is working on a fix now to restore access as quickly as possible. Thanks for your understanding. We know time in the markets is valuable, and we’ll keep you posted. **Please note: There is no need to contact our Trader Support Team, as we are fully aware of this issue and are actively working on a resolution.
- identified Nov 26, 2025, 03:55 PM UTC
We’ve identified what’s causing the issue with our new dashboard and TopstepX Impact: All traders may be able to use their dashboard and open/close positions but may experience slowness. While we work on fully resolving this issue we recommend not trading durring this time. Our engineering team is working on a fix now to restore access as quickly as possible. Thanks for your understanding. We know time in the markets is valuable, and we’ll keep you posted. **Please note: There is no need to contact our Trader Support Team, as we are fully aware of this issue and are actively working on a resolution.
- monitoring Nov 26, 2025, 04:14 PM UTC
Issue resolved – Monitoring stability Hey Traders, We’ve rolled out a fix and systems are coming back online. It’s safe to resume trading, though we’re continuing to monitor closely to ensure everything stays stable. We appreciate your patience while we got this sorted. Time to get back in the markets We’ll keep you posted if anything changes. Please note: There is no need to contact our Trader Support Team, we are working on communicating next steps for all traders impacted.
- resolved Nov 26, 2025, 05:06 PM UTC
All clear – platform back to normal Hey Traders, Everything with the dashboard and TopstepX is fully restored and operating normally. You can safely continue trading as normal. Please note: We are working on communicating next steps for all traders impacted. Thanks for hanging with us. We know every second counts, and we’re glad to have you back in the markets.