Topstep experienced a minor incident on November 27, 2025 affecting New Dashboard, lasting 1h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 27, 2025, 04:41 PM UTC
We’re aware of an issue impacting the login experience for our new dashboard. You may not be able to login right now. Until we resolve it, we recommend you pausing activity on the new dashboard. Our team is investigating and working to get the platform back up as quickly as possible. Thanks for your understanding and we’ll keep you posted. **Please note: There is no need to contact our Trader Support Team, as we are fully aware of this issue and are actively working on a resolution.**
- identified Nov 27, 2025, 05:09 PM UTC
We’ve identified what’s causing the issue with the new dashboard login Impact: All traders are currently experiencing a degraded experience with the new dashboard. While we work on a fix, we recommend you pause activity in the new dashboard. Our engineering team is working on a fix now to restore access as quickly as possible. Thanks for your understanding and we’ll keep you posted. **Please note: There is no need to contact our Trader Support Team, as we are fully aware of this issue and are actively working on a resolution.
- resolved Nov 27, 2025, 06:25 PM UTC
Everything with the new dashboard login is fully restored and operating normally. You can safely resume activity in the new dashboard. If you’re still noticing issues, please let us know by contacting our Support Team: https://www.topstep.com/contact-support/ Thanks for hanging with us. We know every second counts.