We’re looking into an issue impacting some traders.

Update timeline

1. investigating Dec 10, 2025, 11:09 PM UTC

   We’re aware of an issue impacting TopstepX that’s currently affecting Live traders. You may not be able to open or close trades right now. Until we resolve it, we recommend you pause trading. Our team is investigating and working to get the platform back up as quickly as possible. Thanks for your understanding. We know time in the markets is valuable, and we’ll keep you posted. __________________________________ **Please note: There is no need to contact our Trader Support Team, as we are fully aware of this issue and are actively working on a resolution.**

2. identified Dec 10, 2025, 11:20 PM UTC

   We’ve identified what’s causing the issue with TopstepX Live Trading. Impact: All Live traders are currently unable to Open/ Close orders. While we work on a fix, we recommend you pause trading. Our engineering team is working on a fix now to restore systems as quickly as possible. Thanks for your understanding. We know time in the markets is valuable, and we’ll keep you posted. __________________________________ **Please note: There is no need to contact our Trader Support Team, as we are fully aware of this issue and are actively working on a resolution.

3. monitoring Dec 10, 2025, 11:20 PM UTC

   We’ve rolled out a fix and systems are coming back online. It’s safe to resume trading, though we’re continuing to monitor closely to ensure everything stays stable. We appreciate your patience while we got this sorted. Time to get back in the markets We’ll keep you posted if anything changes. __________________________________ If you’re still noticing issues, please let us know by contacting our Support Team: https://www.topstep.com/contact-support/

4. resolved Dec 10, 2025, 11:27 PM UTC

   Hey Traders, Everything with TopstepX Live Trading is fully restored and operating normally. If you’re still noticing issues, please let us know by contacting our Support Team: https://www.topstep.com/contact-support/ Thanks for hanging with us. We know every second counts, and we’re glad to have you back in the markets.