Topstep incident

We’re looking into an issue impacting some traders.

Minor Resolved View vendor source →

Topstep experienced a minor incident on December 11, 2025 affecting TopstepX, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2025, 11:01 PM UTC
Resolved
Dec 12, 2025, 12:08 AM UTC
Duration
1h 6m
Detected by Pingoru
Dec 11, 2025, 11:01 PM UTC

Affected components

TopstepX

Update timeline

  1. investigating Dec 11, 2025, 11:10 PM UTC

    We’re aware of an issue impacting TopstepX that’s currently affecting Live traders. You may not be able to open or close trades right now. Until we resolve it, we recommend you pause trading. Our team is investigating and working to get the platform back up as quickly as possible. Thanks for your understanding. We know time in the markets is valuable, and we’ll keep you posted. __________________________________ **Please note: There is no need to contact our Trader Support Team, as we are fully aware of this issue and are actively working on a resolution.**

  2. investigating Dec 11, 2025, 11:19 PM UTC

    We’re aware of an issue impacting that’s currently affecting all traders. You may not be able to place trades, or view data right now. Until we resolve it, we recommend you pause trading. Our team is investigating and working to get the platform back up as quickly as possible. Thanks for your understanding. We know time in the markets is valuable, and we’ll keep you posted. __________________________________ **Please note: There is no need to contact our Trader Support Team, as we are fully aware of this issue and are actively working on a resolution.**

  3. monitoring Dec 11, 2025, 11:23 PM UTC

    We’ve rolled out a fix and systems are coming back online. It’s safe to resume trading, though we’re continuing to monitor closely to ensure everything stays stable. We appreciate your patience while we got this sorted. Time to get back in the markets We’ll keep you posted if anything changes. __________________________________ If you’re still noticing issues, please let us know by contacting our Support Team: https://www.topstep.com/contact-support/

  4. resolved Dec 12, 2025, 12:08 AM UTC

    Everything with Live & Sim trading is fully restored and operating normally. You can safely resume trading. If you’re still noticing issues, please let us know by contacting our Support Team: https://www.topstep.com/contact-support/ Thanks for hanging with us. We know every second counts, and we’re glad to have you back in the markets.